Shipping
A shipping fee is added to each individual order. Our flat shipping rate is SEK 175 + VAT per purchase occasion. This price applies to most of our orders, but if you order bulky or heavy items, or require delivery outside of Sweden, the price may be adjusted to reflect our actual shipping costs. Please note that the shipping cost shown in the order confirmation from the webshop may still be listed as SEK 175, even though this may not apply in all cases.
Important information: Our shipments are exclusively sent with DAP (Delivery At Place).
This means that we as the supplier are responsible for the shipment until it is delivered to you as the buyer. For deliveries outside the EU internal market, Geofix is responsible for preparing and submitting the customs invoice. Duties and any applicable taxes are the responsibility of the buyer.
The above assumes that correct information was provided at the time of purchase. Contact Geofix immediately if you find incorrect information upon reviewing your order confirmation.
Geofix is not responsible for completing a delivery where incorrect information was provided at the time of purchase, and fees may be charged for correcting information during transit or for rescheduling shipping.
To ensure your shipment reaches you, we recommend using a physical street address when placing your order.
If you wish to have the delivery sent to a location without a proper address, we recommend contacting us before your purchase to minimize the risk of delays, extra charges, or failed delivery.
Returns / Exchanges
The item must be unused and in its original packaging, if applicable. Once the returned item has been inspected and approved by us, we will send a replacement product or issue a refund. The customer pays for return shipping, and shipping fees are non-refundable.
Incorrect Deliveries
Incorrect deliveries or missing items must be reported within 10 days from the invoice date. Contact details can be found under the “Contact Us” section.
Transport Damage
Transport damage must be reported immediately to both the carrier and Geofix AB. Be sure to inspect your delivery upon receipt. Check that the goods are undamaged and that the number of packages matches the shipping documents.
Unclaimed Packages
Unclaimed packages are subject to the shipping fee plus a handling fee of SEK 250 excluding VAT.