Shipping
A shipping fee is applied to each order. The charge is based on a standard fee that is added at checkout to your order.
Order before 12:00pm (midday) Monday to Friday for Next Working Day Delivery.
Our standard delivery service typically takes 1–3 working days.
Please note that larger, heavier or oversized items may incur additional delivery charges. If this applies to your order, we will contact you before dispatch.
The delivery times above are based on the shipping information provided at checkout. Please ensure all delivery details are accurate when placing your order.
Geofix is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information. Additional charges may apply if an address needs to be amended after dispatch or if delivery has to be rearranged.
To help ensure successful delivery, we recommend providing a full physical street address. If you require delivery to a location without a standard postal address, please contact us before placing your order so we can advise on the best delivery option.
Returns / Exchanges
Items must be unused and returned in their original packaging, where applicable. Once your returned item has been received, inspected and approved, we will either issue a refund or send a replacement product.
Unless the item is faulty or supplied incorrectly, customers are responsible for the cost of return shipping. Original delivery charges are non-refundable.
Refunds
Once we receive the returned goods, or evidence that you have sent them back, we aim to issue the refund within 10 working days after the return has been received and processed. We will meet any earlier deadline required by law. Refunds are normally made to the original payment method. Your bank or payment provider may take additional time to show the funds.
For other returns that we have agreed to accept, we aim to issue any refund within 10 working days after the return has been received and processed. Any delivery-charge treatment or permitted deduction will be confirmed when we approve the return.
Incorrect Deliveries
If you receive an incorrect item or if any items are missing from your order, please notify us within 10 days of the invoice date. Please refer to our Contact Us page for our contact details.
Transport Damage
Please inspect your goods as soon as they arrive. If anything is damaged, defective, missing or incorrect, contact us promptly at sales@geofix.co.uk. Please include your order number and, if available, photos of the item and packaging.
Our Terms of Sale ask customers to notify us of damage, defects or shortages within five days of delivery. This request does not remove or restrict any statutory consumer rights.
For non-fault returns that we agree to accept outside a consumer’s statutory cancellation rights, a restocking fee of up to 25% may apply. We will confirm any fee in writing before approving the return.
Unclaimed Packages
If a parcel is returned to us because it was not collected or delivery could not be completed, we reserve the right to charge the original delivery cost plus a handling fee before the order is re-dispatched or refunded.